What Do I Do If Hermes Parcel Not Delivered?

What’s the latest time a parcel can arrive?

Our deliveries are scheduled to be completed:Addresses in urban areas – by 3pm.Addresses in rural areas – by 4pm (subject to exceptions for remote areas with limited transport infrastructure such as the Highlands and Islands).

What happens if Hermes don’t deliver a parcel?

You won’t be able to collect your parcel from your local ParcelShop or Depot, but your courier will make three attempts to deliver your parcel. If you don’t think you’ll be in for the next attempt you can divert your parcel to let your courier to deliver your parcel to a safe place or a neighbour.

How long does a Hermes parcel take to be delivered?

Personal Doorstep Collection We will collect an unwanted parcel right on the doorstep. Stated 6 Day Collection Choose a day of collection up to 7 days ahead, Monday to Saturday. 3 Day Service Returned parcels will be delivered back to you by Day 3.

Where can I drop off my Hermes parcel?

A myHermes ParcelShop is the ideal way to drop-off your parcels if you can’t be at home or you don’t have a safe place to leave your parcel for a courier collection. You can drop-off your parcel on the school run, picking up the shopping or on your commute to work.

Does Hermes have a live chat?

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

Is Hermes return free?

Most items can be returned to us in-store, sent back to us free-of-charge using the Hermes delivery service or can be sent back using a postal service that you’ve paid for.

How do you send a Hermes parcel?

Book a courier online or drop your parcel at one of our local ParcelShops or lockers. Track your parcels and tell us where to leave them. If it’s not quite right you can return your parcel quickly and easily with Hermes.

Can my Hermes parcel be collected?

All we need next is a few details about your parcel. You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

Why has my parcel been delayed Hermes?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

How can I contact Hermes by phone?

0800 – 022 22 77. The usual call charges apply to this number. Our team is available Monday through Saturday from 8.00 hrs to 19.00 hrs.

Why has my package not been delivered?

DOMESTIC CUSTOMERS: Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery. … If the package still does not show up, please call USPS to file a claim.

What can I do if my parcel doesn’t arrive?

Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they’ve delivered it or don’t know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.

How can I actually speak to someone at Hermes?

To speak to Hermes on the phone, call 0330 333 6556.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Request a refundBe the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

How much does it cost to send a Hermes parcel?

PricingWeightParcelShop Drop-offCourier Collection0-1kg Medium£3.38£3.811.01-2kg Medium£3.38£3.812.01-5kg£4.69£5.455.01-10kg£6.19£6.553 more rows

Why has my parcel not been delivered?

It may be that your parcel is simply delayed because of issues, such as bad weather, vehicle accidents and heavy traffic. If when you check the tracking your parcel has not been scanned by the courier for more than 24 hours, please contact our customer service team.