Question: Why Is My CenturyLink Internet Not Working?

We understand how important these services are to our customers, and we sincerely apologize for the impact this outage caused,” CenturyLink said in the tweet, which came about four hours after the outage was first reported.

That outage was due to a router error on its global backbone..

The Internet light will be red if the DSL signal is not detected on the line. … The DSL light will blink green when searching for a signal from CenturyLink. Blinking Green – Faster. The DSL light will blink green at a faster pace when the CenturyLink signal has been found and modem is attempting to establish a connection …

How do I fix the red light on my modem?

The Internet or Service light on my modem is solid red.A: Restart your modem. Sometimes simply shutting off and re-starting your modem will reset your connection. … B: Reset your DSL modem. If restarting your DSL modem didn’t solve the problem, you may need to reset it. … C: Contact Technical support.

What does blinking red light on modem mean?

modem failureA blinking red light indicates a possible modem failure. … Note: Most modems have a black button power on the back side. If your modem is connected to power, and yet no lights are lit, check to ensure the power switch on the back is toggled to the “on” position.

Why does my modem keep disconnecting?

Here are very common reasons why your modem keeps disconnecting: Outdated model that couldn’t catch up with the internet provider’s firmware. Loose cable that results in inconsistent connection. Your internet provider itself–either they’re incompetent or having a major malfunction in the servers.

Locate the Reset Button. Look for the factory reset button on the back of your modem or router—it’s likely red. … Use the Reset Button. To initiate the factory reset, press and hold the button for at least 15 seconds. … Wait. Wait for at least 3-5 minutes for the factory reset to finish.

Why is my internet light red?

But if it’s off or red in color, then it’s time to check to make sure that the network cable that connects the router’s WAN (Internet) port (often on the back of the router) to the modem is plugged in securely and not broken in any way . If the cable is all fine, then it’s time to check your cable or DSL modem’s light.

To reboot your modem:Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are OFF.Wait one full minute. Plug the power cord back into the modem.Wait for the internet light or main status light to turn green.Now try connecting to the internet again.

Why is my internet not working even though it’s connected?

If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself. … If your router and modem are separate, restart both.

The internet light will BLINK RED and GREEN when it is auto-detecting the internet configuration. If this continues for more than a minute, you may need to contact technical support to have your internet translated. The internet light will be solid AMBER if the modem is in default mode and needs to be activated.

One or more of these material issues could be interrupting your Wi-Fi connection: An out-of-date modem. Materials that are hard for Wi-Fi signals to pass through, like concrete, drywall, and hollow wood. Too much distance between the device you’re trying to connect and the router/modem.

CenturyLink is not replacing the DSL broadband customers it’s losing. In 2018 CenturyLink lost a lot of broadband customers with speeds under 20 Mbps, but had a net gain of customers using more than 20 Mbps.